Privacy is a priority at Happai. We understand you may share sensitive information, and we take that responsibility seriously. This Privacy Policy explains how Happai, Inc. ("Happai," "we," "us," or "our") collects, uses, discloses, and protects information when you use our websites, applications, and related online services (collectively, the "Platform").

By using the Platform, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

• "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) to an individual.
  
  
• "Sensitive Personal Information" / "Special Category Data" (terms used in certain jurisdictions) may include information about health, mental health, or similar sensitive topics.
  
  
• "Journal Data" means the content you enter into Happai such as journal entries, reflections, prompts, and similar private notes.
  
  
• "Conversation Data" means messages and content exchanged when you interact with in-app tools (including any chat or guided exercises), as applicable.
  
  
• "Usage Data" means information about how you use the Platform, including device and analytics signals.

Account and Profile Information

• Name (if provided)
• Email address
• Date of birth (if collected during signup)
• Account identifiers associated with your account

Journal Data and Conversation Data

• Journal entries, responses to prompts, reflections, and other content you choose to input
• Messages you exchange with in-app tools or services

Support and Communications

• Information you provide when contacting support (e.g., support@happai.com), including message content and any attachments you send

Device and Technical Information

• IP address
• Device type and operating system version
• App version, language settings, and similar technical identifiers

Approximate Location

• General region derived from IP address or device settings (e.g., city/region). We do not require precise GPS location for core functionality unless explicitly presented to you.

Platform Usage Data

• Screens or pages viewed, time spent, feature interactions, session counts, and timestamps
• Performance logs and crash diagnostics

Sign-In Providers (Apple / Google)

If you choose Apple Sign In or Google Sign In, we receive information from them such as:

• A unique account identifier
• Your name and/or email address (depending on your provider settings and what you choose to share, including Apple's private relay email option)

Payment Platforms (Apple App Store / Google Play)

If you purchase a subscription, your payment is processed by Apple or Google (not Happai). We may receive:

• Confirmation that you purchased or renewed a subscription
• Subscription status, product identifiers, and transaction/receipt metadata necessary to provide paid features and customer support

We do not receive your full payment card number.

If your device supports Face ID / Touch ID (or similar), you may choose to enable biometric authentication for convenience. Biometric templates remain on your device and are controlled by your device operating system. Happai does not receive, store, or process your biometric data.

We use Personal Information for the following purposes:

Provide and Operate the Platform

• Create and administer accounts
• Provide features you request and maintain core functionality
• Authenticate users and maintain session security

Improve, Maintain, and Secure the Platform

• Debugging, quality assurance, analytics, and performance monitoring
• Detecting fraud, abuse, or security incidents
• Enforcing our terms and protecting rights and safety

Communications

• Respond to support requests
• Send essential service announcements (e.g., security or policy updates)

Subscriptions and Billing Administration

• Confirm subscription status and entitlements
• Provide customer support related to subscriptions

Marketing (Where Permitted)

Send product updates or promotional communications where allowed by law and consistent with your choices.

You can opt out of marketing emails via the unsubscribe link, and you can manage push notifications in your device/app settings.

Happai may process content that relates to your emotions, mood, mental well-being, or similar topics. In some jurisdictions (including the UK/EU), this may be considered special category data (health data) depending on context and how it is used.

Where required, we will rely on an appropriate legal basis and, where applicable, obtain explicit consent to process such data for certain purposes.

You can withdraw consent at any time by contacting us or by discontinuing use of features that require consent (where such controls are offered). Withdrawal does not affect processing already performed before withdrawal.

Happai may provide insights such as mood/happiness scoring, pattern detection, or content suggestions. These can involve automated processing and may be considered profiling under certain laws.

We strive to design these features to be helpful and user-controlled.

Where required by law, we will provide additional notices and choices about automated processing.

No medical advice: Happai is not a medical device and does not provide medical diagnosis or treatment.

Important implementation note: If any feature requires your content to be processed outside your device (e.g., by cloud services or AI providers), we will (i) use appropriate safeguards, (ii) limit access, and (iii) describe that processing in our vendor disclosures and/or in-product notices. If your architecture is truly "zero-knowledge" for specific data types, those data types cannot be decrypted by Happai.

We do not disclose Personal Information except as described below:

We maintain administrative, technical, and physical safeguards designed to protect information.

We may use cookies, SDKs, pixels, or similar technologies ("Tracking Tools") to operate the Platform, understand usage, and improve performance. Depending on your jurisdiction, you may be able to control certain Tracking Tools through consent banners, in-app settings, or device settings. Disabling Tracking Tools may affect functionality.

We retain Personal Information for as long as reasonably necessary to:

• Provide the Platform
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent abuse
  
  

Retention periods can vary depending on the data type and purpose. Where technically feasible, you may request deletion (see below). Note: if Journal Data is end-to-end encrypted and you control the keys, deletion and recovery may depend on the design and your device/account controls.

We may transfer information to countries other than where you live (including the United States) for hosting and processing. Where required, we use appropriate safeguards for international transfers (such as contractual protections).

The Platform is not intended for children under 16, and we do not knowingly collect Personal Information from children under 16. If you believe a child has provided Personal Information, contact support@happai.com and we will take steps to delete it.

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies.

We maintain procedures designed to identify, investigate, and respond to suspected security incidents. Where required by law, we will notify users and/or regulators of certain breaches within required timeframes.

Important: If certain data is end-to-end encrypted in a zero-knowledge architecture, a security incident affecting encrypted storage may not expose readable Journal Data without user keys.

We may update this Privacy Policy from time to time. We will post updates on the Platform and revise the "Last Updated" date above. Your continued use of the Platform after changes means you accept the updated policy.

Questions or requests: support@happai.com